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About Us

About Us Our Guarantee Security and Privacy How to Shop Phone Orders Fax Orders Mail Orders Payment Options Shipping and Handling Free Shipping Policy RETURN Policy Auto Ship Backorders Questions Disclaimer Contact Information Our Company (back to top) Welcome to HealthGenesis.com We are located in Opa Locka, FL USA, and since 1997 we have selected the most qualified brands to bring world class quality and purity into each nutritional supplement we promote. Our team consists of people who are natural explorers, passionate about the healthful ingredients found in nature and committed to finding the most pure and effective combinations backed by research. Our Mission is to favorably contribute to nutrition and health through development, production and marketing of natural products with the utmost in quality. We offer the highest quality products at the lowest possible prices. Our Guarantee (back to top) HealthGenesis.com distributes nutritional products with one aim in mind: Your complete satisfaction. If you are unhappy with your purchase through HealthGenesis.com, for any reason, return it to us within 30 days from the date of purchase. Only one opened package of any product is eligible for return. When returning more than one package of the same item, the same must be factory sealed to qualify for a refund. For more information, please refer to our return policy just below. Security and Privacy (back to top) We guarantee that your purchase are encrypted for your security. HealthGenesis.com is a secure web site which provides you with worry free credit card transactions. We do not not share your personal information with any other company or organization. How to Shop (back to top) There are several ways to find products: Use the search by brand drop down menu at the top of the page or by clicking on the 'Brands A-Z' section on the main page. Type a keyword in the search box and click on "search". You can also type in a nutrient, a brand, an herb, or the name of a product to find a specific item. This will bring up a list of product names that contain the relevant keyword. Scan through the list of products and click on the one of interest. When selecting "All Brands A-Z", and selecting a specific brand, an 'A-Z index' of products corresponding to that particular line will be displayed. Simply click on the product of interest corresponding to your favorite brand and select the "order" button. Adding to your shopping cart You can add items to your shopping cart by clicking the 'Order' button. Check the content(s) of your cart at any time by clicking the 'Show Order' button on the left column, or on the 'View Shopping Cart' icon at the bottom of every page. Phone Orders (back to top) Phone orders will be accepted Monday through Friday, 9 am - 6 pm EST at 1-800-595-6593 (Toll Free inside the U.S. and Canada). Outside the U.S., dial (305) 861-0898. Fax Orders (back to top) Fax orders will be accepted 24 hours per day at (425) 871-4196. Click here to print a Fax/Mail order form in MICROSOFT WORD FORMAT. Click here to print a Fax/Mail order form in ADOBE ACROBAT FORMAT (PDF). Mail Orders (back to top) Print a Fax/Mail order form and send to: HEALTH GENESIS CORPORATION ATT: ORDERS 13165 NW 47th Ave Opa Locka, FL 33054 USA Payment Options (back to top) All major credit cards will be accepted for online, fax, or mail orders. We accept Visa, Mastercard, Discover, American Express, and JCB. Mail Orders may also be paid by check or money order. Orders will not be shipped until check clears. Shipping and Handling / FREE SHIPPING POLICY (back to top) Shipping & handling for orders worth under $95.00 is only $5.95 within the Continental U.S. only, excluding APO/MILITARY addresses, P.O. Boxes, Hawaii, Alaska and Puerto Rico, Samoa, Guam, and the U.S. Virgin Islands . All orders ship within 2-3 Business days. Orders shipped to P.O. Boxes, APO/MILITARY addresses, Hawaii, Alaska and Puerto Rico, Samoa, Guam, and the U.S. Virgin Islands are subject to additional charges. FREE SHIPPING POLICY: HealthGenesis.com offers free shipping for orders worth over $95.00 within the 48 contiguous states of United States of America, via First Class, United States Priority Mail, United States Parcel Post, United Parcel Service (UPS), or FedEx. The following conditions and exceptions apply: On free shipping offers, we reserve the right to choose the shipping method. Orders may be shipped via UPS or United States Postal Service (USPS) at our discretion. A minimum of US$31.63 will be collected for overnight delivery. Note that additional shipping charges may apply when using UPS Next Day Air and UPS Saturday Delivery. All international orders are subject to additional shipping charges. ORDERS INSIDE THE US: All orders under $95 will be charged a minimum of $5.95 the time of placing the order and you will be able to see it before completing the order. If you choose "Free Shipping" and your order does not qualify for free shipping (see conditions/exceptions above for non-continental states and PO BOXES), shipping charges will be charged and later appear on your final invoice. WHEN SHIPPING OUTSIDE THE U.S., all orders are insured because, without it, we cannot guarantee delivery or cover damages, if any. All packages are sent via either USPS , UPS, or DHL (unless otherwise instructed by customer). Orders delivered outside the continental United States will be charged USPS EXPRESS shipping and handling costs. Charges are based on the weight and destination. All packages are sent as non-prescription nutritional supplements for private use only. So far, all orders have been accepted in ALL continents. All orders are usually shipped within 24-72 hours. We do not accept COD (cash on delivery) orders. IMPORTANT NOTE: For questions on large orders, orders outside the United States, or for special shipping instructions, please contact us. RETURN POLICY (back to top) HealthGenesis.com distributes natural products products with one aim in mind: Your complete satisfaction. If you are unhappy with your purchase through HealthGenesis.com, return it to us within 30 days from the date of purchase for a complete refund or exchange. The following conditions apply: Only one opened package of any product is eligible for return. When returning more than one package of the same item, the same must be factory sealed to qualify for a refund. All returns must be pre-authorized. Please contact us either by telephone or email prior to returning any merchandise. Returns without a "Return Authorization Number" will not be issued a refund/exchange. Absolutely no refunds on bulk items, including but not limited to any food or non-food item weighing more than 5 LBS. SHIPPING FEES.If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you. Unopened or opened products can be returned for a full refund of the purchase price (except bulk items - see above), and all items must be in their original packaging. Products must be shipped back to HEALTH GENESIS CORP at the customer's expense. DAMAGED MERCHANDISE.You must notify us immediately if any product is received either damaged or defective. We will immediately replace any damaged or defective merchandise and a "Return Label" will be enclosed for the defective items to be returned back to us. If you wish to return any damaged or defective merchandise for a full refund, you must do so within 30 days and at your own expense. Remember, we offer to replace the damaged items at our expense, but all voluntary returns must be shipped at the customer's expense. All merchandise must be insured properly by the customer. Refunds will be issued only upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. ABSOLUTELY no returns after 30 days from the date of receipt of merchandise. After being granted a Return Authorization Number, Mail returns to: Health Genesis Corp. ATT: RETURNS , RMA#_ _ _ _ _ _ _ _ 13165 NW 47th Ave Opa Locka, FL 33054 USA Auto Ship (back to top) Would you like to participate in our AutoShip Program? What this means is that we will automatically charge and ship your product(s) when you are running low and need to reorder. Please let us know if you are interested in Auto-Ship e-mailing admin@HealthGenesis.com. Backorders/ Out-of-stock items (back to top) If items are unavailable for shipment, your order containing the in stock products will be shipped immediately and the remaining backorder will be credited to your credit card or bank account. Often times we will contact you and offer a similar or identical item in place of the backorder. Questions (back to top) Questions about using the web site, product availability, or shipping charges, should be sent to: info@HealthGenesis.com Disclaimers (back to top) Unless otherwise indicated, the statements contained on the